At Charleston Mahjong Club, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free return policy to make your experience as smooth as possible. Please review the following guidelines for returning items:

Eligibility for Returns:

• Items purchased from Charleston Mahjong Club must be returned within 14 days from the date they are received.
• Items must be unused, in their original condition, and in their original packaging.
• Proof of purchase, such as a receipt or order confirmation, is required for all returns.

Non-Returnable Items:

• Customized or personalized items cannot be returned unless they are defective or damaged upon arrival.
• Returns of items purchased through third-party sellers or retailers are not accepted.

Return Process:

• To initiate a return, please contact our customer service team at info@charlestonmahjongclub.com. Our representatives will guide you through the return process.
• Securely package the items to prevent damage during transit.

Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part or if the items are defective or damaged upon arrival.
• We recommend using a trackable shipping method and insuring the package for the full value of the items to ensure safe delivery.

Refund Process:

• Once we receive the returned items and verify that they meet our return policy criteria, we will process your refund.
• Refunds will be issued to the original payment method used for the purchase.
• Please allow 7-10 business days for the refund to appear in your account.

Damaged or Defective Items:

• If your items arrive damaged or defective, please contact us immediately to arrange for a replacement or refund.
• We may require photographic evidence of the damage or defect to expedite the resolution process.

Exchanges:

• Unfortunately, we do not offer direct exchanges for items. If you wish to exchange your purchase for a different item, please follow the return process outlined above and place a new order for the desired item.

1. Contact Us:

• If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at info@charlestonmahjongclub.com. We're here to help!

Charleston Mahjong Club reserves the right to refuse returns that do not meet the above criteria or if the return is deemed to be fraudulent or abusive. We appreciate your understanding and cooperation. Thank you for choosing Charleston Mahjong Club for your mahjong gaming needs!